Shipment Details Address Type Commercial Delivery Residential Delivery Under 15lbs, Max dimension of any edge = 12″, total shipment purchase value < $50, Girth under 150" Ground Ground, NO Residential Fee Under 100lbs, Girth under 150" Ground Ground, Residential Fee 100-150lbs, Girth under 150" Best Value Ground vs Freight Best Value Ground vs Freight, Residential Delivery or Freight Fee 150+ lbs Freight, Liftgate Fee if service selected Freight, Liftgate Fee if service selected, Residential Freight Fee Delivery Fees Residential Ground Shipment $6 Residential Freight $40 Liftgate Delivery Fee $50 $50 Shipment is one grouping of 1+ items from the same supplier & location. Orders will be split into multiple shipments based on shipment groupings. One order may result in multiple shipments Liftgate and Residential Delivery fees are charged per shipment. Some items will only be shipped via freight regardless of size or weight. There are multiple services that will expedite or ease the delivery of your shipment. These are considered non-standard delivery add-ons to our standard shipping service pricing and as such each item will have a fee associated with it. Usage of these optional delivery add-ons is at your discretion and are not required in order for shipment to take place. These non-standard add-on delivery services are available for selection in the checkout. Optional delivery add-ons have fees that are not covered by free shipping promotions. Residential delivery does have a fee associated with it for any items over 15 pounds or with any box dimension larger than 12 inches. While this is listed under optional delivery add-ons, these fees are due to the added difficulty of freight shipments being delivered. Please see the table below for more details. Non-Standard Add-on Delivery Services include: Residential Delivery: Shipping carriers offer residential address drop-off service for an additional fee. Schools, military bases, home businesses and churches are considered to be residential addresses. Liftgate Delivery: Liftgates are used to lower the contents of the delivery truck to ground-level. If your order contains heavy items and you do not have a loading dock, forklift, or other methods to unload the delivery, then a liftgate is recommended. Call before Delivery: If selected, an agent of the freight carrier will call you prior to delivery. To help you avoid potential re-delivery fees, we recommend this service to ensure you are available to receive your shipment. Insurance on shipments are not a standard for our shipping or delivery service. You may call to discuss options and fees. Any minimum order fees charged by suppliers will be added to the invoice during checkout. Order Fulfillment Shipping Orders are shipped after processing. Please allow up to 10 business days for items to be shipped, unless noted in item listing. Generally transit of shipment is 3-5 business days but may take longer. Due to occasional stock issues or custom-made merchandise, orders may potentially take 4-6 weeks to ship. We cannot guarantee shipping times of items that are not regularly stocked in our warehouse. You can be check your order status via your account on ACityDiscount.com or by calling customer support at 404-752-6715. You are responsible for all costs related to the shipment, including charges by the shipping company that were not paid during check out. These might include, but are not limited to: additional charges due to inaccurate information provided to ACityDiscount relating to the delivery, charges due to failed delivery attempt(s) by the shipping company, etc. Any shipment that is refused or cannot be delivered AND is returned by the carrier will be considered an unauthorized return. Delivery & Receipt of Order You are responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. You will accept the delivery and note on the delivery receipt any damages or concerns. If the item is damaged beyond the point of being in working or usable condition, please refuse delivery and immediately notify ACityDiscount. We will work with the shipping provider to replace the item for you. Failure to notate any defects could result in a significant reduction in the carrier’s liability during damage claims. You are responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. You are responsible for any concerns, issues, or charges for the shipments and agree to hold ACityDiscount, its suppliers, and its vendors harmless. Shipping companies do not allow third parties to file or get involved in a damage claim. ACityDiscount is a third party in the shipment of most of the items it sells. ACityDiscount will willingly assist you with the filing and handling of the claims based on your needs and requests. Problem Reporting Problems or concerns must be reported by email to ACityDiscount within 15 days of receipt of the item. If you call to report an item damaged in transit we do not consider the report official until we have confirmation of damages and have sent you a confirmation email. Any reports of malfunction may require a detailed inspection report from a qualified technician. You agree to cooperate with problem identification and correction efforts. You agree to abide by ACityDiscount’s decisions regarding problem resolution. Customer Pickup Customer pickup is available at our Metro Atlanta location for many in-stock items. Our showroom located at 6286 Dawson Blvd, Norcross, Georgia 30093. Pickup times are Monday through Friday from 8:30am to 5:30pm and Saturday 10:00am to 4:00pm EST, excluding most holidays. To pick up an item, please come into our showroom and speak to an associate at the front counter. Proof of identity is required to pick up an item. If you give us notice, your order will be pulled to the warehouse loading dock and ready for loading when you arrive. Our warehouse staff will be happy to assist you loading your vehicle; however securing the load is your responsibility. ACityDiscount assumes no liability or responsibility for damages as a result of loads being improperly or inadequately secured. Items must be picked up as soon as possible. Any item not picked up within 30 days from close of sale will be assessed a storage fee of $30. Any item not picked up within 60 days will be considered abandoned; ownership will return to the seller and all monies paid by you related to the item will be forfeited. ACityDiscount accepts no liability for loss, theft, or damage to any item while stored in our warehouse. You may not arrange for their own freight services to pick-up a purchase from ACityDiscount. Cancellation, Return, and Refund Policies Cancellation Policy ACityDiscount retains the right to cancel any order with a full refund and will not be held liable for any other loss or damage arising from such cancellation. Any request for cancellation must be made and confirmed via email with ACityDiscount as soon as possible. If you call or speak to customer support, please be advised that cancellation is not confirmed without a confirmation email from ACityDiscount. If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return. Refunds from cancelled orders will be subject to a 5% cancellation fee. This fee will be waived in the following situations: There was a problem caused by ACityDiscount, its suppliers or its vendors, such as the item being discontinued or being on back-order. The customer chooses to receive a store credit good for six months. (A refund of any balance of such, a store credit will be subject to the 5% cancellation fee.) If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%). Custom or manufactured-to-order items cannot be cancelled. In rare circumstances, a custom or manufactured-to-order item that has not started production can be cancelled; however there is a minimum of 25% cancellation fee for such items. You agree to abide by ACityDiscount’s decisions regarding cancellation fees. Return Policy Regularly stocked items may be returned within 30 days of receipt of the item. Not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for returns. Buyer’s remorse is not grounds for a return. Approval of return requests is at the sole discretion of ACityDiscount. A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of ACityDiscount. Shipping costs are non-refundable. You must reach a return agreement with ACityDiscount and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return. "Return eligible" merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to ACityDiscount is your responsibility. Refused and returned goods will be inspected to assess fit for resale condition. Refund Policy In the process of a refund being issued by ACityDiscount, you will be responsible for the following costs unless otherwise stated in writing by ACityDiscount: Original shipping costs, including shipping charges covered by promotional free shipping discount Any accumulated storage fees from the carrier Return shipping costs Restocking fees Cancellation fees Repair or lost value charges for any damages incurred to product Charges disclosed as non-refundable If the seller agrees there is a misrepresentation, the seller will refund the purchase price of the merchandise upon its return to the specified return address. ACityDiscount will deduct all applicable charges before issuing a refund. Your account will be adjusted in the amount stated by ACityDiscount once all procedures have been followed. If you fail to follow these terms and conditions, there will be no credit. You must recognize that complexity of returns and cancellations may cause a refund to take up to two billing cycles. ACityDiscount’s customer service and accounting staff will work hard to complete the process as quickly as possible. eBay Purchases For any items sold through eBay, eBay’s rules and policies will govern if there is a conflict with any of the parts of these terms and conditions. Please refer to eBay payment options for a list of accepted payment methods for eBay. All concerns should be addressed before bidding. It is your responsibility to know the shipping charges of the purchase before bidding on or buying an item on eBay. Full payment is requested within 4 days of close of auction. After 8 days, the item will automatically be cancelled and scheduled for another auction. We will ask eBay for a refund of the fees we paid for the auction. By Bidding, you are agreeing with the Terms and Conditions, that you have all information necessary to make an educated bid, and that you are bidding on the item 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. You are also agreeing that you will complete your part of the transaction if you are the successful bidder. Powered by PeachTrader, Inc. Copyright © 2022 ACityDiscount. All Rights Reserved